Contact Us
Got a question about one of our no deposit bonus picks, spotted something out of date, or want to suggest a Canadian casino we should take a look at? This page explains what we can help with and how to get in touch.
What we can help with
Canada Casinos is a review and comparison site — we don't run a casino, hold player funds, or process deposits and withdrawals ourselves. Because of that, there's a clear line between what our team can answer and what only the casino operator can sort out. Here's the split:
| We can help with | The casino operator handles this instead |
|---|---|
| Corrections to a review, rating or bonus listing | Your account, deposits or withdrawals |
| Questions about how we rank and rate sites | Verifying your identity (KYC) for a payout |
| Suggesting a Canadian casino for us to review | Wagering requirement disputes on a live bonus |
| General feedback on the site or its content | Closing or self-excluding an account |
If your question falls in the right-hand column, the fastest route is the live chat or support email listed directly on the casino's own website — our team simply doesn't have access to individual player accounts and can't intervene in a dispute.
Before you reach out about a bonus
A lot of the messages we get are about no deposit bonuses and welcome offers — understandably, since the terms attached can be easy to misread. A few things worth checking first, which often answer the question without needing to wait for a reply:
- The offer's wagering requirement and which games count toward it
- Any maximum withdrawal cap on winnings from a no deposit bonus
- The time limit for clearing the bonus before it expires
- Whether the offer is restricted to new accounts only, and to one per household
These terms sit alongside each offer we list, and we do our best to keep them current, but promotions do change on short notice at the operator's end. If something looks off compared to what's shown on the casino site itself, that's exactly the kind of thing worth flagging to us.
How we handle what you send us
When you contact us, here's roughly what happens:
- Your message is read by a member of our editorial team, not routed to a casino
- If it's a correction, we check it against the operator's current terms before updating anything
- If it's a suggestion for a review, it gets added to our research list — we can't promise a timeline, but nothing is ignored
- We reply directly where a reply is needed; general feedback doesn't always get a response but is still read
A note on independence
Canada Casinos may earn a commission when readers click through to a casino from our site and sign up. That relationship never decides how a casino is rated or ranked, and it has no bearing on how we respond to a query — a correction gets made whether it helps or hurts an operator's listing.
For more on how our ratings are put together, see our About Us page. If you'd rather understand your rights and protections as a player first, our Responsible Gambling page and Terms and Conditions cover the site's own rules in full.
Getting in touch
Use the contact details or form provided on this page to send us a message. Keep it specific where you can — the name of the casino, the page you were looking at, or the exact term you're asking about — as it helps us get back to you with a proper answer rather than a generic one.